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Frequently
Asked Questions
Credit Unions | MemberDirect
Questions
about Credit Unions
from Credit Union Central of Ontario www.cuco.on.ca
What is a credit union?
How are credit unions different from banks?
Can anyone join a credit union?
Do I have to pay a membership fee to join
a credit union?
Will my money be safe in a credit union?
How do credit unions operate?
How are credit unions regulated?
How do credit unions serve their communities?
What are some credit union innovations?
What is the history of credit unions in Canada?
What does the Hands and Globe logo represent?
MemberDirect Frequently Asked Questions
Getting Started
1a - What do I need to access MemberDirect?
1b - Entering numbers in MemberDirect
Personal Access Codes
2a - Why isn't my PAC working?
2b - What is allowed in a PAC?
2c - Changing your PAC
2d - Account Lock-out
2e - Can Memberships requiring multiple signatures access
their account online?
2f - How secure is a number-only PAC?
Web Site / Browser
3a - What is the MemberDirect web
address?
3b - Why is MemberDirect not available on the
Union Gas Intranet?
3c - New Browser window opens when launching MemberDirect
3d - I used to be able to connect to MemberDirect,
but now I can't. What happened?
3e - Can I use alternative browsers?
Transfers
4a - Which transfers can be cancelled?
4b - Why won't my Transfer list display?
4c - Can I transfer from Christmas Saver accounts through
MemberDirect?
4d - Can I transfer OUT of Variable RSP?
4e - Can I change my Payroll Direct Deposit allocation?
4f - How does Inter-Member Funds Transfer
work?
4g - How do transfers from my line-of-credit work? -NEW!-
Foreign Exchange
5a - Foreign exchange calculator
Bill Payments
6a - What do bill payments cost on MemberDirect?
6b - Can I add Bill Payment Utility merchants? -NEW!-
6c - Why do I see more than one CU MasterCard account
when paying bills?
6d - When are Bill Payments processed?
6e - I've accidentally paid my bill twice! How do I fix this?
6f - Kitchener Water & Gas account numbers
6g - What is error code 000014029001?
6h - Why didn't my post-dated bill payment work?
6i - Why is my confirmation number "000000"?
6j - Can I make bill payments from a line-of-credit? - NEW! -
Download to Quicken™or Money™
7a - Which version do I need?
7b - How do I set up Quicken™ or Money™ to accept downloads?
7c - What happens when I download?
7d - Suggestion for Testing the Download to Quicken™ or Money™ Feature
7e - When I try to download to Quicken™, the download
stops, with an error message that Quicken™ cannot determine
information for my Financial Institution
7f - How do I check to ensure I have installed the Canadian version
of Quicken™ or Money™?
7g - Can I download statements for my US Savings account?
Statements
8a - How much history is displayed?
8b - Will Unigasco continue to print statements now
that we can access transaction lists online?
Loans
9a - Loan Payments - can I make Principal Only payments?
9b - Can I Pay Out My Loan?
9c - Why does my Line-of-Credit display a zero Available
Balance?
Account Information
10a - What is difference between 'Available
Funds' and 'Account Balance'?
10b - Why do I have an account that I cannot view
on MemberDirect
Q: What is a credit
union?
A: Credit unions and caisses populaires
(the francophone counterpart to credit unions) are co-operative
financial service organizations that are owned by the people they
serve -- their members (customers). Credit unions provide a wide
range of products and services, including:
- Savings and chequing accounts
- Personal loans and lines of credit
- Mortgages
- RRSPs and RRIFs
- Canada Savings Bonds
- Ontario Savings Bonds
- Mutual funds
- Term deposits
- Automated banking machines (ABMs)
- MasterCard credit cards
- MEMBER CARD® debit cards
- Traveller's Cheques
- Internet and telephone banking
- Retirement planning
Q: How are credit
unions different from the banks?
A: There
are many differences between banks and credit unions. But the most
important is that credit unions are democratically run by the people
they serve - their members. Credit unions' primary commitment is
to serve their members' financial needs, whereas banks and trust
companies exist to earn dividends for shareholders.
Q: Can anyone join a credit union?
A: Yes!
In fact, more than 1.6 million Ontario residents put their trust,
and their savings, in credit unions and caisses populaires. The
members of a credit union are united by a common bond of association
-- such as the community they live in, their profession, religion
or ethnic background.
Q: Do I have to pay a membership
fee to join a credit union?
A: As a
credit union member, you are also a shareholder and must own at
least one share in the credit union. Share prices differ from one
credit union to another, but generally cost between $25 and $150
(a one-time investment). As a shareholder, you are entitled to yearly
dividends from any profit the credit union makes.
Q: Will my money be
safe in a credit union?
A: Absolutely!
In fact, credit unions are among Canada's soundest financial institutions.
The Deposit Insurance Corporation of Ontario insures Canadian currency
deposits, including interest, to a maximum of $100,000 per individual;
and insures each separate RRSP, RRIF, or OHOSP contract and each
unique trust or joint account to a maximum of $100,000 per account.
Deposits in federally regulated financial institutions are insured
up to $60,000 by the Canadian Deposit Insurance Corporation (CDIC).
Q: How do credit unions
operate?
A: Each
credit union operates independently. Policies and procedures are
set and monitored by a volunteer board of elected directors. The
day-to-day operations are the responsibility of the general manager.
The democratic structure of credit unions is what makes them unique.
Each credit union member has one vote and an equal voice in the
management and direction of the credit union.
Q: How are credit unions
regulated?
A: Credit
unions in Ontario are regulated by the Financial Services Commission
of Ontario, in accordance with the provincial government's Credit
Unions and Caisses Populaires Act.
Q: How do credit
unions serve their communities?
A: Credit
unions are community-based and community-focused. They play an integral
role in local development by reinvesting their deposits and profits
in the community as personal and business loans, mortgages and dividends
paid on member shares. Credit unions make significant contributions
to community events, education programs, bursaries and special projects.
Q: What are some credit union innovations?
A: Over
the years, credit unions have taken the lead in developing and introducing
financial service products. For instance, they were the first financial
institutions to offer:
- Consumer loans
- Daily interest savings
- Automated banking machines
- Flexible mortgage payments
- Line of credit reverse mortgage
- Payroll deduction
- Ethical mutual funds
Q: What is the history
of credit unions in Canada?
A: Credit
unions have been serving Canadians since 1900, when the first caisse
populaire was established by Alphonse Desjardins in Quebec. Ontario's
first credit union was founded in Ottawa in 1908. Most credit unions
were established during the 1940s and 1950s in response to the need
for affordable consumer credit.
Q: What does the Hands and
Globe logo represent?
A: The
Hands and Globe logo has symbolic and historic significance for
the credit union movement. The cupped hands symbolize both the financial
security and support offered by the international credit union network,
as well as the fact that the success of the movement is in the hands
of its members.
The globe symbolizes the worldwide scope of the
movement and suggests the impact that a truly united movement can
have on the financial development of all countries. The people within
the globe represent the real focus of the credit union movement.
It is the human element - the harmony of people working for people
- that distinguishes credit unions from other financial institutions.
The Hands and Globe became the official World
Council of Credit Unions trademark in 1966, and today it is the
recognized credit union symbol in more than 70 countries around
the world. The principles represented by this logo are timeless
- as significant today as they were 35 years ago.
MemberDirect Answers!
Getting Started
1a
- What do I need to access MemberDirect?
- An active Unigasco Community Credit Union account
- The ability to connect to the Internet, using
a browser with 128-bit encryption
- An activated Personal Access Code <PAC>
1b
- Entering numbers in MemberDirect
- When you enter numbers - for transfers or bill
payment amounts - do not use "thousand separators"
- MemberDirect does not understand the
'comma' if your dollar amount is over $1,000
- Simply enter numbers without commas
- If you see the message "You entered an invalid
amount", try your entry again. Check to make sure you only
enter numbers.
- Error code (code 000014029001) also indicates
you may have entered the comma in your bill payment amount. Try
your payment again, without the comma.
2a
- Why isn't my PAC <personal access code> working?
- You can test your PAC by accessing MemberLine
(Unigasco's automated Telephone Banking service) at 1-800-592-9592
or 519-352-0837. If you can access MemberLine successfully,
but not MemberDirect, then there is a different problem
you have encountered. Please call us!
- Are you using your Unigasco MemberCard Debit
card PIN instead?
- Does the 'Branch' field still have 'Unigasco'
in it? If you've accidentally changed this, you won't be
able to log on successfully. Simply type Unigasco back in,
or reload the page using your browser's Refresh button.
- If you are still having trouble logging in,
please call us at 1-800-571-8446 ext 4590
- Note: If you try to log on to MemberDirect Internet Access more than three times and are unsuccessful, your
account access will be locked for 24 hours. We won't be
able to unlock it for you. This security feature ensures no one
can easily guess your PAC and access your account information.
You will be able to access your account after waiting 24 hours.
2b
- What is allowed in a Personal Access Code (PAC)?
- Must be 4 to 7 digits
- Only numbers are allowed
- Cannot begin or end with '0' <zero>
2c
- How do I change my Personal Access Code (PAC)?
- Changing your PAC with MemberDirect:
- You can change your PAC online after you
have successfully logged into MemberDirect Internet
Access. Select "Change PAC" from the Accounts Menu
and follow the online prompts.
- The next time you log into MemberDirect or MemberLine (Unigasco's automated Telephone Banking
service), you must use your new PAC
- If you use a PAC that does not follow the
guidelines outlined in 2b above, you will
not be able to access MemberLine
- Changing your PAC with MemberLine:
- MemberLine will also allow you to
change your Personal Access Code - MemberLine is available
by calling 1-800-592-9592 or 519-352-0837
- After you have logged in with your existing
PAC and member number, the next menu has five options, and
option #5 is where you change your PAC
- MemberLine will prompt you through
the process of changing your PAC
2d
- I'm locked out of MemberDirect - how can I get back in?
- Have you tried to log in unsuccessfully more
than three times? If so, you will be locked out of your account.
This is a security feature to prevent someone from trying to guess
your PAC.
- Account lockout is 24 hours.
- Unfortunately, Unigasco staff cannot over-ride
this lock-out.
- You will be able to access your account after
waiting 24 hours .
- Check that you're using your MemberDirect PAC not your Debit card PIN (they SHOULD be different!)
2e
- Can Memberships requiring multiple signatures access their account
online?
- Memberships with Multiple signature restrictions
are able to access their accounts online
- Please note that any member who has signing
authority can access their account, pay bills and transfer funds
2f
- How secure is a number-only PAC?
- This is a very valid question - the most secure
passwords are a combination of letters, numbers and symbols, and
upper- and lower-case characters
- Why is this still a secure PAC? ...
- You have to provide BOTH your account number
and PAC to access your account
- PAC's are not stored on the member's computer,
so a 'crack' search on your computer will not reveal your PAC.
- Note that if you enable your browser's 'Remember
Password' feature, your PAC will be stored on your computer.
We recommend that you disable this feature.
- "Session Cookies" that do store the PAC temporarily
while the member is accessing their account online, EXPIRE and
are DELETED from your computer after 4 minutes with no MemberDirect browser activity
- If you have any security questions,
please ask us! Contact Linda McLaren at 519-436-4590 x 3116
or lmclaren@unigasco.com
3a
- What is the web address for MemberDirect Internet Access?
- Please access Unigasco's MemberDirect from the links provided at www.unigasco.com
3b
- Why is MemberDirect not available on the Union Gas Intranet?
- While our history is very connected to Union
Gas, our organizations and infrastructure are separate. For your
convenience, Union Gas has graciously allowed us to provide a
link on their Intranet to our home page www.unigasco.com
3c
- When I click on the MemberDirect icon, a new browser
window opens!
- This is exactly what is supposed to happen
- MemberDirect launches inside a new
browser, and when you log off, that window will attempt to close
- When the MemberDirect window closes,
you will end up back at our web site
- This is a security feature, as the 'session
cookie' will be deleted when the browser window closes - no one
will be able to use the 'BACK' button on your internet browser
to gain access to your account information
- You may need to set your browser (or pop-up
blocker program) to allow pop-ups from our site
3d -
I used to be able to connect to MemberDirect, but now I
can't. What happened?
- A couple of things could have gone wrong.
One possibility is that we have upgraded MemberDirect,
and have changed the web address. The links on our site will always
be correct, but you may have bookmarked the site directly. You
will need to access MemberDirect from our site links.
- You may have installed new software which is
changing the behaviour of your browser. There may be options that
need to be changed. For example, some Windows security patches
will block pop-ups. You must allow pop-ups from our site to access
MemberDirect.
- You may have installed spyware. For example,
"MarketSource" claims to improve your Internet connection
speeds. However, what this software really does is to reroute
all your Internet connections through their server, and collects,
compiles and sells your information. This software may potentially
gain access to your personal and financial information. To protect
our members, MemberDirect has blocked access to any connections
from MarketSource servers. You must uninstall MarketSource to
regain access.
3e - Can I use alternative
browsers?
- MemberDirect enhanced service - MemberDirect now officially
supports members who prefer to use the Mozilla/Firefox browser.
You can now effectively use Mozilla 1.x with MemberDirect.
- Mozilla Firefox browser is available as a free
download from www.mozilla.org.
This alternative browser is a product of the open-source community.
Much like credit unions, the open-source community works by collaboration
and gains strength in diverse members. Many view the Mozilla browser
as a more secure browser than Microsoft's Internet Explorer -
and it's easy to use.
4a - Which Transfers can be cancelled?
- Transfers between your own accounts, or inter-member
transfers, but not loan payments
- Only future-dated transfers can be deleted
4b - Why won't Transfers list display?
- If you have auto-transfers which are going
out to another member, and the account type the funds 'land' in
does not match an account type that you have, NO transfers will
display
- Updates to the MemberDirect application
are expected to resolve this problem
4c - Can I access my Christmas Saver
account through MemberDirect?
- Transfers will not be successful during January
through October, and you will receive an error message when you
try to complete the transfer
- During November and December, you will be able
to transfer funds to one of your other accounts
4d - Can I transfer OUT of my Variable
RSP through MemberDirect?
- No. As with the Christmas Saver account,
you can select the Variable RSP but the transfer will not succeed
- The Variable RSP will appear as an item on
your "Transfer From" list, however you will not be able to withdraw
from this account
- You can make deposits (by transferring from
another one of your accounts) to Variable RSP's that already exist,
using MemberDirect
4e - Can I change my Payroll Allocation
online?
- Not directly. Members cannot change the
allocation from direct deposit payroll
- What you DO have access to is the 'Transfer'
feature, so you can set up a recurring transfer from your UniService
account to your Christmas account, for example
- To make changes to your payroll allocation
or to set up transfers to other members, please contact one of
our helpful Unigasco staff
4f - How does
Inter-Member Funds Transfer work?
4g - How do transfers
from my Line-of-Credit work?
- Just like transfers from your chequing account
to your savings account, you can now transfer funds between your
active line-of-credit loan and your other accounts.
- Access the 'Transfers' menu option, and select
the 'Transfer Funds' option
- Select your Line-of-Credit account as the 'Transfer
From' account
- Enter the amount you wish to transfer
- Select the transfer type - pick Immediate (Scheduled
or Recurring transfers from Line-of-Credits cannot be set up)
- Select whether the transfer is to your own
account or another member's account ... If you wish to transfer
funds to another member's account, you must contact us to set
that up (once set up, this will remain available in your account),
then click the 'Continue' button
- In Step 2 of the Transfer Funds process, select
the destination account - where the funds will be transferred
to. You can enter a note on the transaction if you wish, then
select the 'Continue' button
- Review the transaction, and select the 'Confirm'
button to complete the transfer
- Bill payments CANNOT be set up from your line-of-credit
account. Although you can select your line-of-credit account when
setting up a bill payment, the final confirmation screen will
indicate that bill payments are not allowed from this product.
You can move funds from your line-of-credit account to your chequing
account, and then set up your bill payment from your chequing
account.
- Note! Unfortunately, we cannot display the
'Available Balance' for Line-of-Credit loans. Zeros will display
as the 'Available Balance', however you will be able to transfer
funds (as long as you have enough credit available on your line-of-credit
loan). If you cannot recall your line-of-credit limit, please
check your statement, call or email us.
5a - Foreign Exchange
- how much will $10 US cost?
- The exchange converter can only display how
much $10 Cdn will purchase, or how much $10 US will buy in Cdn
dollars
- You can still determine the cost using the
conversion factors given, but you will have to do this manually
- multiply the conversion factor X $US requested
6a - How much do Bill Payments cost
on MemberDirect?
- Using MemberDirect costs our members
$.50 each Bill Payment
- Using MemberLine (automated Telephone Banking)
also costs members $.50 per Bill Payment
- This is a savings of $1 per in-branch bill
payment - these are $1.50 each
- ALL bill payment
service charges will be calculated at month-end and included in
monthly service charges
- Members with One Account Plans and minimum
monthly balances greater than $1,000 do not pay bill payment service
charges
6b - Can
I add my own Bill Payment merchants?
- YES!
You can now add merchants!
- In the "Payments" section, select
"Manage Bill Payees"
- If there is a payee you are no longer using,
you can Delete that payee
- To set up a new payee, select the 'Add a New
Bill Payee' link
- You can search for payees, or browse existing
payees by category
- Enter your account number with that merchant,
and click the 'Submit' function.
- There are system checks in place to help you
enter the correct format and number of digits - if you get an
error message while setting up a new account, check that you have
the exact account number and format listed on your account statement.
- If a merchant is not currently set up on our
system, please contact Unigasco. We will investigate and
work on adding the vendor to our list
6c - Why
do I see more than one CU MasterCard account when paying bills?
- If you have had a variety of account changes,
you may see more than one selection for a merchant
- In the case of CU MasterCard, CUETS can accept
payment to your account using the Account number that appears
on your statement. Members may receive different card numbers
when the cards renew, or the member may have had them replaced
(lost or stolen cards)
- Unigasco staff can delete merchant accounts
for you - call us!
6d - When
are Bill Payments processed?
- As you can imagine, in today's world of electronic
finance, this can be a very complex question. There are
many systems involved, many 'rules' and many exceptions. Individual
agreements between vendors and electronic bill processors vary.
The information provided here is for illustrative purposes only.
- Bill payments that are entered for the current
date immediately debit your account.
- Bill payments that are future-dated will remain
on your 'future-dated bill payments' list until that day's "overnight"
batches process, and are submitted to vendors on the next business day.
- Tip! When future-dating a bill payment,
set it up for a or two day BEFORE your actual due date.
- Bill payments are processed only on
business days (which exclude Saturdays, Sundays and statutory
holidays).
- Bill payments received after 5 pm are processed
on the next business day.
- All bill payments are submitted to vendors
reflecting the date funds are received by Unigasco.
6e - I've
accidentally paid my bill twice! How do I fix this?
- Sometimes this happens when the 'Bill Payment'
piece of MemberDirect is experiencing extremely high traffic
loads - and our service provider is working on resolving this
issue. After you press the final 'Pay Bill' button, you
may see a browser error - where your browser cannot load the page.
However, the bill payment may have been successful.
- You can check to see if the bill payment was
successful by viewing your Account Statement in MemberDirect.
- If you have future-dated the bill payment,
you could use the 'Cancel Payment' feature of MemberDirect.
- If you dated the bill payment for the current
date, please call us right away. We can reverse this transaction
for you. You can reach us at (519) 436-4590 or 1-800-571-8446.
6f - Kitchener
Water & Gas account numbers
- Kitchener Water & Gas account numbers must
be 17 digits to be processed properly
- Using the account number on your statement,
you must add six zeros to the beginning of the account, and '01'
at the end.
- If your account on your statement was '121212121'
your account will then look like this: 00000012121212101
6g - What is
error code 000014029001?
6h - Why didn't
my post-dated bill payment work?
- Bill payments will NOT process if the bill
payment will overdraw your account (unless you have sufficient
available credit on your Uniservice Account Line of Credit).
- Bill payments debit your account on the date
of the post-dated transaction - if your account is overdrawn on
that day, or the payment would overdraw your account, the bill
payment will NOT process.
6i - Why is my
confirmation number "000000"?
- I've made a bill payment, and the message MemberDirect gives you is that the transaction was successful - your confirmation
number is "000000". However, when you review your account
transactions, the bill payment has not been debited from your
account.
- The transaction was actually not successful.
You had exactly enough funds in your account to make the bill
payment requested, but not enough to cover the service charge.
- Your account was not debited, and the vendor
was NOT paid.
- You must have enough funds in your account
for both the payment and the service charge.
- We have requested that this message you receive
from MemberDirect be changed so that it is clear that the
payment has not been successful.
6j - Can I make bill
payments from my line-of-credit account?
- Bill payments can only be set up from your
chequing or savings accounts. Bill payments from lines-of-credit
will not succeed.
- You can transfer funds from your line-of-credit
to your chequing account and then set up the bill payment.
7a - Download to Quicken™ or Money™
Which version do I need?
Quicken™ 2000 and Money™2000
(or later) are fully supported for both Windows and Mac operating
systems
Quicken™ '99 and Money™ '99 will work for Windows users, but require update patches to download
properly. You can use these links to update your software:
for Quicken™ '99:
http://www.intuit.com/canada/quicken2000/updates.html
and for Money™ '99:
http://www.microsoft.com/downloads/search.asp
7b - How do I
set up Quicken™ or Money™ to accept the download?
You won't have to do anything!
After you install Quicken™ or Money™ (or if you already use it, you're
ready to download!), navigate to our http://www.unigasco.com/ web
site, and click on the MemberDirect link. Log in,
and go to the Accounts, Statement selection. Select the account
you want to download, and click on the 'Download to Quicken™'
or 'Download to Money™' button
The download will start Quicken™ or Money™ for you, and set up the appropriate
associations for you
7c - What happens when I download?
- MemberDirect copies a file to your
computer, which contains statement information
- Your Quicken™ or Money™ software will open
- Financial Institution information will be updated
(you will see a progress bar in Quicken™,
but not in Money™)
- The first time you download, you will be asked
to either select an existing account for these transactions, or
to create a new account
- You will then have an opportunity to compare
the downloaded transactions to your 'Register', and accept transactions
- Note that you may have to enter a 'Category'
for transactions
- Money™ and Quicken™ will also attempt to match scheduled transactions
7d - Suggestions
for testing the Download to Quicken™ or Money™ feature:
Prior to any download, ensure that you have created
a backup of your data file, preferably to diskette or a separate
drive from your current file location
You may feel more comfortable creating a test
account in Quicken™ or Money™,
and download to this test account first. Get a feel for how
the transactions look as they are downloaded. When you are
ready to download to your existing account, disable the online access
information for the test account (or delete the account)
Start your download from Unigasco's MemberDirect web site. Access your account, select Statements, highlight
the account to download, and then select Download to Quicken™ or Download to Money™
7e - When
I try to download to Quicken™, the download stops,
with an error message that Quicken™ cannot determine information
for my Financial Institution:
Check to see that your account is set to Canadian
funds. Do you see the "C$" beside the balance in your account
list?
You can double-check by going to the Finance,
Currency List - 'Canadian' should be selected as your 'Home' currency.
You cannot change this option, contrary to Intuit's Quicken™ Help information ... their Help file is written for their US version.
Check to ensure that you have installed the Canadian
version of Quicken™ (see next question).
It's very easy to miss this option on the install
- the defaults on the Express setup are to install the US version.
If you install the US version in error, you will need to uninstall
then reinstall Quicken™, indicating the Canadian version.
During the installation process, there is a screen to select Canadian
or US edition. Look for this option, and ensure that you select
the Canadian version.
Before you modify your installation,
make a backup of your data files - select File, Backup or File,
Export (or both!)
7f - How
do I check to ensure I have installed the Canadian version of
Quicken™ or Money™?
Quicken™: From the main menu,
select Help, About Quicken™. Does 'Canadian
Edition' appear at the top of the dialog box? The version
installed is determined during installation setup. During
the installation, when choosing the 'Type of Installation' - ensure
that the 'Canadian' version button is checked
Money™: Money™uses
your Windows 'Regional Settings' to determine country specific settings.
You can check your computer's settings from the 'Start' menu, Control
Panel, Regional Settings dialog box. Also check your accounts -
from the main menu Tools, Options menu, Currency tab - does the
Canadian dollar show as your "BASE"?
7g - Can I
download statements for my US Savings account?
Quicken™ and Money™ both accept downloads for Canadian and US currencies
When creating the account, ensure that you select
US currency
You can allow Quicken™ to create
the account for you, and Quicken™ will detect the currency
If you allow Money™ to create
the new account as part of the download process, you will have to
select the currency
8a - How much history is displayed
in the Statement area of MemberDirect?
Six months of transaction history can be
displayed
We always have Jan - December available for you
to select, so you could ask for statements to cover a longer time
period, but they will not display
When you attempt to display more than six
months history, you may get strange error messages, such as "Unsuccessful
- Restricted Account" - just try your request again, but ask
only for information within the last six months
8b - Will Unigasco continue to print
statements now we can access transaction lists online?
Absolutely! Delivering printed statements is our
method of ensuring that Members have a timely and accurate written
record of their accounts
We are currently starting the project to
provide full statements online. Watch our website for news on this
exciting new service!
9a - Loan Payments - can I make Principal
Only payments?
No, all payments will include principal and an
automatically calculated interest payment
If you would like to make a principal-only
payment, or pay out a loan, please contact one of our helpful Unigasco
staff
9b - Can I Pay Out My Loan?
Unfortunately not. If you
would like to pay out and close your loan, please contact one of
our knowledgeable Unigasco staff
9c - Why does my Line-of-Credit
display a zero Available Balance?
- Unfortunately, we are unable to display the
'Available Balance' and allow Transfers out of Line-of-Credit
loans, so we opted to allow members to have the ability to manage
their transfers themselves
- The 'Available Balance' will appear as zeros,
with an asterisk, for all Line-of-Credit products, on all screens
- However, the 'Current Balance' and transactions
display properly for these accounts
-
To obtain your credit limit or available balance
for your line-of-credit, check your monthly statement or contact
us at 1-800-571-8446 ext 4590 (locally 519-436-4590) or email answers@unigasco.com
10a - What is the difference between
'Available Funds' and 'Account Balance'?
On the Account Information screens,
you will see 'Account Balance', which indicates your current account
balance
On the Transfers and Pay
Bills screens, members will see 'Available Funds' - which
is your current Account Balance, PLUS any line of credit attached
to your UniService account
If your account is overdrawn, your 'Available
Funds' will be zero
10b - Why do I have an account that I
cannot view on MemberDirect?
You may have an account that is no longer active
After 13 months without account transactions such
as deposits or withdrawals (excluding 'system' activities such as
interest payments), the status of your account will change from
'active' to 'inactive'
Funds are still accessible to you, and will show
up on your printed statement; but the account will not display in
MemberDirect
All you need to do to 'reactivate' your
account is to conduct a transaction in that account - may we suggest
a deposit?
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