1. What is Mobile Banking?
Mobile Banking is the ability to do your banking on the fly using your cell phone. Whether you’re shopping at the mall, hanging out at a friend’s place, or eating at your favorite restaurant, with Mobile Banking you have access to balances and transaction history right at your fingertips. Just register your cell phone, and start Mobile Banking today!
2. Will Mobile Banking work on my cell phone?
Mobile Banking will work on most cell phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier (e.g. Telus, Rogers) for details on fees, accessibility, and delivery time.
3. What can I do using Mobile Banking?
With Mobile Banking, you can see the account balance and recent transaction history of any account you set up. Just register your cell phone, and start Mobile Banking today!
4. What does it cost to use Mobile Banking?
There are no Unigasco fees to use Mobile Banking. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.
5. I want to sign up now. How do I get started?
Getting started is easy. If you have a cell phone that supports text messaging and online banking access to your account(s) with Unigasco, registering is as simple as 1, 2, 3:
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Log in to MemberDirect Online Banking (click on the My Profile tab at the top and then select Mobile Banking from the menu)
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Register your cell phone - enter your phone number and select your carrier..
- Confirm your One-Time Passcode and
select your accounts.
Don’t have acess to MemberDirect Online Banking? Just visit your branch or call 519.436.4590 to get started today.
6. Is my personal information as secure in Mobile Banking as Online Banking?
Yes, your personal information is as secure in Mobile Banking as Online Banking. For details on security, be sure to view the Mobile Banking Demo.
7. What if I misplace my cell phone or if it is lost or stolen?
If you have temporarily misplaced your cell phone (e.g. you left it at work), you can disable Mobile Banking by visiting the My Profile page within Unigasco's MemberDirect Online Banking service. Once you locate your mobile phone, simply go online and Enable the feature again.
If you have lost your mobile phone or if it was stolen, please follow your mobile carrier's recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Banking by visiting the My Profile page within Unigasco's MemberDirect Online Banking.
8. Will Mobile Banking work outside Canada?
This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Banking to work. You should also check with your carrier what fees to expect for text messages while outside Canada. However, please note that the service outside of Canada is on a 'best effort' basis only.
9. I have never used text messaging on my cell phone before. How do I send a text message on my cell phone?
Please refer to you owner’s manual for your cell phone on how to send a text message or contact your carrier for assistance.
10. I have changed carriers and/or have changed phone numbers. Will Mobile Banking work?
As a security precaution, Mobile Banking is set to Disabled status. You can send a text keyword command and you will receive instructions that will guide you on how to enable your cell phone. Or, you can change your phone and carrier directly online at your MemberDirect Online Banking to update your phone and carrier.
11. Are the keyword commands case sensitive?
No.
12. How fast will I receive a response to my text message from Mobile Banking?
Typically you should receive a text message response within seconds. As with all text messages, response times may vary depending on your mobile phone carrier and may be slower during peak usage periods.
